![]() Establishing a strong, secure network with safety nets and back-ups will be paramount in the event of a system crash, degradation or overload. Securing CAD software from the risk of hacking and cyber terrorism will become an even larger focus for the future. What will likely be the future of technological advancements in 911 call centers will also pose a need for system compliance.Īdvancements in software come at a financial cost, but they also come at a system and societal benefit. all of this anticipation and speculation. Security & complianceĪll of this technology. This is just a snippet of caller locating for the future. and then compares it to your call center’s catchment area. Imagine a locating software that scans the billions of images that could be produced by the Google cars that drive on every street to populate those images. Think about your map function on your phone, particularly, the street view option. ![]() This will apply not only to voice calls, but also to texts and even to pictures sent. Well, the CAD technology is changing that.Īdvanced software and geo-locating abilities will provide 911 call centers with militaristic precision for locating callers. We’ve often heard the complaint that my GPS app can determine where I’m located down to the foot, but 911 can only pinpoint me to a one-mile radius. 2050? Or, will call-taker and dispatcher software transform into advanced voice recognition software that is based upon algorithms, picture identification to describe a patient’s condition, and breathing pattern recognition to determine audible breath sounds? Will the call taker and dispatcher of the future be a computer, rather than a person working at a computer? 4. We laugh, but are we really that far off from people-less dispatch centers?Īs we progress into our highly-tech savvy culture, will this trend continue into 2030. What we currently hear as “Alpha, Bravo, Charlie” now, may become significantly more sophisticated as new data enters into the prioritized world of tomorrow. The advancement of algorithms can help to aid 911 centers in determining new incidents versus repeat incidents, which units should be sent to each scene based upon unit types, when it’s appropriate to stack calls and how to more accurately dispatch responders based on call acuity. We’re already used to prioritized dispatch codes and different elements of system status management within EMS, but the future of call prioritizing will likely be a significant step up. As a result, you may be able to know the name and medical history of your patient before you even arrive on scene. ![]() Futuristic apps can share live streaming video of the smoke plume that you see looking out from your window, but from the perspective of the bystander standing on the sidewalk of the residence.įor that MVC that you’re responding to, a snapshot of the license plate could populate the registered owner’s name, which data mines his or her prior experiences within the dispatch system and your PCR software, or even a statewide medical record repository. Pre-plans from a third-party software system can be integrated right into your CAD software. What was once archived data can now become active data, for all to see. Voice, text, picture and video files can be shared within a CAD system between any and all users. Records management systems (RMS) are taking more of the spotlight – even now – to allow prior data into the equation of information sharing. ![]() This is what we see as the end user – the responder – but what do the dispatchers see on their end of the equation? What changes are they experiencing? More importantly, what changes are they facing now (and anticipating for the future)? 1. Roundtable: How to prepare for the changes in store for EMS ![]()
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